Unboxing is an experience on its own and the more effort you put into the visual and physical experience of opening that box, the more special and happier your buyer will feel. No wonder unboxing videos are such a hit! To a lot of sellers this may seem trivial, but there is a reason why businesses spend so much time, money, and effort in packaging. And to make matters worse, during a claim process, if the buyer doesn’t have a tracking number the claim is granted to them automatically. Not only does it make the seller look unprofessional, but it gives you a sense of unease. If you’ve ever bought something online yourself (which, who hasn’t?) you know how annoying it can be to not get a tracking number. You may also consider checking out Amazon’s Delivery Service Partner (DSP) or Amazon DSP Program. You can also use the help of a fulfillment partner, but that comes with a series of aspects to take care of. If you’re not a part of the Fulfillment by Amazon (FBA) program, the fulfillment of your orders goes on your own. There are many things to consider when talking about the logistics of delivery. Pay close attention to your shipping and handling Shampoo comes with instructions for a reason. We know it’s not your intention to mislead buyers, but if your description isn’t accurate it could be misinterpreted. Make sure you’re filing it under the right category, add the specs and aspects of your product, and be as specific as you can. Take the time to write accurate descriptions and include all of the features. When it comes to the Amazon A to Z Guarantee, your product descriptions are of the utmost importance. It’s good to know when the guarantee applies and when it doesn’t but it’s far better to know how to avoid these claims overall. If the buyer returned the item but hasn’t received a refund.When the seller fails to accept the return request as it is specified on Amazon’s return policy.If the buyer considers he or she was overcharged.If the item is damaged, defective or missing parts upon its arrival or if It’s misclassified or misrepresented on the listing.When the buyer wishes to return an international shipment, but the seller fails to provide a prepaid label, return address, or full refund without the need of returning the item.If the item arrives 3 calendar days after the latest estimated delivery date or arrives 30 days (or more) after the order was placed.Not all is lost, the A to Z Guarantee has specifics to whether the claim is eligible for the guarantee or not, so when does this guarantee apply? This is how crucial customer support and customer experiences are when you’re doing business through amazon. These claims have a direct effect on your Order Defect Rate (ODR). So, it’s very important that you remain on top of your e-mails so you don’t miss any notifications.īut don’t worry, even if the buyer wins the claim, you have 30 calendar days to appeal to Amazon’s decision. Should they need any additional details, they will contact the seller through e-mail and give them a timeframe of 72 hours to respond. Amazon will make a decision based on the information available.If he fails to do so, the claim will be granted to the buyer for a refund and the amount in question will be withdrawn from the seller’s account. After the submission of this complaint, the seller has 72 hours to respond.If the seller fails to fix the problem within this timeframe, then the buyer can file a complaint and Amazon will step in.This with the purpose of giving the seller a chance to solve the problem himself within 48 hours. If the buyer finds a problem with the product, he is first encouraged to contact the seller via message or return request. (Source: Tinuiti) What can you do about these claims?įirst of all, it’s important to understand how the Amazon A to Z Guarantee works since there are some filters to protect sellers: Keep in mind that enough claims could cause your account to become suspended or even terminated. Which is why A to Z claims should not be taken lightly. Unfortunately, too many of these claims can have a negative effect on the sellers account and impact their ability to sell. If the customer has a problem with either of these, they can file a claim and the Amazon team will determine if they’re eligible for a refund. The A to Z guarantee assures the buyer two things: their purchase will arrive on time, and it will arrive in good condition. This level of trust people put on the tech giant can only be achieved through rigorous quality filters and guarantees that help the buyer feel safe with their purchase. Buyers immediately trust anything under the Amazon brand or Prime label. It is this reputation that makes selling on Amazon so profitable for everyone. What is the Amazon A to Z guarantee?Īmazon is well known for its excellent service. If this ever happens, here’s what you need to know to handle this in the best way possible.
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